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GET
Get AI Inbox Manager analytics summary

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
string<uuid>
required

AI Inbox Manager ID

Example:

"0195b1a5-3b1d-7b6e-9c1a-2f7a4b0c1d2e"

Query Parameters

from
string<date>

Inclusive start of the window (YYYY-MM-DD).

Example:

"2025-06-01"

to
string<date>

Inclusive end of the window (YYYY-MM-DD).

Example:

"2025-06-30"

Response

The aggregated analytics for the agent

Aggregated activity and outcome counters for the agent over the requested window

total_actions
number

Total actions taken by the agent

Example:

120

replies_count
number

Replies generated

Example:

80

follow_ups_count
number

Follow-ups generated

Example:

40

human_intervention
number

Actions that required human review

Example:

6

info_requested
number

Actions where the agent requested more information

Example:

3

unique_conversations
number

Distinct conversation threads the agent acted on

Example:

64

time_saved
number

Estimated time saved, in seconds

Example:

10800

average_confidence_score
number

Average confidence score (0-100) of generated replies

Example:

91.4

involvement_rate
number

Percentage (0-100) of threads where the agent was involved

Example:

72.5

resolution_rate
number

Percentage (0-100) of hands-free resolutions among actions taken

Example:

88.1

no_show_follow_ups_generated
null | number

No-show recovery follow-ups generated

Example:

12

no_show_total_leads_recovered
null | number

Leads recovered by no-show follow-ups

Example:

4

no_show_total_revenue_recovered
null | number

Revenue recovered by no-show follow-ups

Example:

1200

no_show_time_saved
null | number

Estimated time saved by no-show recovery, in seconds

Example:

3600

no_show_recovery_rate
null | number

Percentage (0-100) of no-show leads recovered

Example:

33.3